Privacy Policy

1. Introduction

Welcome to Riff Tickets' Privacy Policy. This policy describes how Riff Tickets ("we," "us," or "our") collects, uses, and shares your personal information when you use our third-party support services related to Ticketmaster. We are committed to protecting your privacy and ensuring you understand how your information is handled.

As an independent third-party service, we are not Ticketmaster, nor are we affiliated with or endorsed by Ticketmaster or Live Nation Entertainment, Inc. **We do not sell or resell tickets.**

2. Information We Collect

We collect information to provide and improve our support services. This includes:

Personal Identifiable Information (PII): When you call us, we may collect your name, phone number, and email address.
Call Recordings: For quality assurance, training, and to improve our services, calls to our support line may be recorded. You will be notified at the beginning of the call if it is being recorded.
Service-Related Information: Details about your Ticketmaster issue (e.g., order numbers, event details, problem descriptions) that you provide to us to facilitate support.
Technical Data: Information about your device (e.g., browser type, operating system) when you visit our website, collected via standard web analytics.

3. How We Use Your Information

We use the collected information for the following purposes:

To provide you with the requested third-party support services.
To improve the quality of our services and for internal training purposes.
To communicate with you regarding your support request.
To comply with legal obligations and enforce our terms of service.
To analyze trends and improve our website and service offerings.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in limited circumstances:

With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf (e.g., call tracking, analytics, IT support). These providers are contractually obligated to protect your information.
For Legal Reasons: We may disclose information if required by law, subpoena, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Object to the processing of your personal information.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by the modified Privacy Policy.