Refund Policy

1. Our Service Fees

Riff Tickets provides expert, independent phone support services for Ticketmaster-related issues on a paid basis. Our fees are for the time and expertise of our specialists in assisting you with your inquiries, guiding you through processes, and troubleshooting problems.

**Please note:** Our service fees are separate from any costs or refunds associated with your actual event tickets, which are handled directly by Ticketmaster.

2. Refund Eligibility for Our Services

Refunds for our support services are considered on a case-by-case basis. We strive for customer satisfaction and aim to provide valuable assistance.

• Service Not Rendered: If, for any reason, we are unable to provide the agreed-upon support service after payment has been made, you may be eligible for a full refund of our service fee.
• Dissatisfaction: If you are genuinely dissatisfied with the quality of our support service, please contact us within [e.g., 24-48 hours] of the service being rendered to discuss your concerns. We will review your case and may offer a partial or full refund at our discretion.
• No Guarantees: As stated in our Terms of Service, we do not guarantee specific outcomes (e.g., successful Ticketmaster refunds, ticket recovery, or account access). Therefore, dissatisfaction solely based on Ticketmaster's decision regarding your ticket or account (which is outside our control) does not automatically qualify for a refund of our service fee.

3. How to Request a Refund for Our Services

To request a refund for our support services, please contact us directly by phone or email:

• Phone: +1 (833) 657-4880
• Email: support@rifftickets.online

Please provide details of your service interaction, including the date of service, the issue you contacted us for, and the reason for your refund request.

4. Ticketmaster Refunds & Exchanges

**Riff Tickets does not issue refunds or facilitate exchanges for actual event tickets.** All refunds and exchanges for tickets purchased through Ticketmaster are subject to Ticketmaster's own policies and procedures. Our service involves guiding you through Ticketmaster's processes and providing information, but we cannot directly process or guarantee your ticket refund or exchange.

For official Ticketmaster refund and exchange policies, please refer to Ticketmaster's official website or contact their customer service directly.